Contact Us Form - Grow Therapy (v3)

  • Didn’t find what you were looking for?

    If you are unable to access your portal, or need assistance, let us know how we can support you by filling out this contact form.

  • If you're already a client or provider with Grow, we strongly encourage logging into your Portal for the best Support experience.

    Our business hours are 9 AM to 9PM EST, Monday through Friday.

  • If you're a Provider, click here to log in.

    If you're a Client, click here to log in.

  • If you still wish to proceed with the form, let us know what kind of support you're looking for below.

  • How would you best categorize your request?*
    • Start - [Booking Pathway] 
    • What best describes your experience with Grow so far? (You can also reach our booking team by phone at 646-687-9932)*
    • What can we help you with?*
    • What can we help you with?*
    • Start - Kaiser Confirmation Questions [Booking Pathway] 
    • Are you using an insurance plan associated with Kaiser?*
    • Which Kaiser entity is your plan associated with?*
    • End - Kaiser Confirmation Questions [Booking Pathway] 
    • Start - NCB Additional Questions [Booking Pathway] 

    • We’d love to learn more about you and what kind of support you’re looking for.

      Share anything that might help us match you with the right provider.
    • Do you prefer follow up via Email or Phone?*
    • End - NCB Additional Questions [Booking Pathway] 
    • End - [Booking Pathway] 
    • Start - [Support Pathway] 

    • If you're already a client or provider with Grow, we strongly encourage logging into your Portal for the best Support experience.

      Our business hours are 9 AM to 9PM EST, Monday through Friday.

    • Have a press inquiry?

      Contact our team at press@growtherapy.com
    • Are you using an insurance plan associated with Kaiser?*
    • Which Kaiser entity is your plan associated with?*
    • What can we help you with?*
    • What can we help you with? (Provider)*
    • Does your request involve any of the following?*
    • How can we best help you?*
    • How can we best help you?*

    • We're unable to share a provider's contact information without their consent. However, we're happy to pass along your details and request that the provider reaches out to you directly.

    • Does your client have any of the following insurance plans?*

    • We have a dedicated support team for our Kaiser NorCal clients ready to support them. Please have them call 408-402-4385 to receive the fastest support!

    • We have a dedicated support team for our Amazon EAP clients ready to support them. Please have them call 646-776-0587 to receive the fastest support!

    • We have a dedicated support team for our Wellhive/VA clients ready to support them. Please have them call 332-345-9401 to receive the fastest support!

    • Start - Contact Information (Provider Client Transfer) 

    • Contact Information

      Please provide your clients contact information and issue type below.
    • Format: (000) 000-0000.
    • Date of Birth*
       - -
    • Which option most closely matches your client's issue?*
    • Start - Contact Information (New) 

    • Contact Information

      Please provide your contact information below. If you have an account with Grow, please enter the email and phone number associated with your account.
    • Format: (000) 000-0000.
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    • Format: (000) 000-0000.
    • Format: (000) 000-0000.
    • Lockout (embedded) 

    • Having Trouble Accessing Your Portal?

      This form is for users experiencing login or lockout related issues. Once your identity is verified, our team will follow up to help you regain access to your account.

    • How our team will be contacting you

      Monday - Friday 9 am to 8:30 pm EST: Our team members will be giving you a call back from 361-326-3912 to help you regain access to your account

      Outside of Business Hours and Saturday to Sunday: Our team members will be reaching out by email.

    • If your account was created with a Google login, use the "Sign in with Google" option to access your portal.

      Note: The "Forgot Password" option will not work for accounts linked with Google.

    • First Time Logging In? Make Sure to Activate Your Account First

      If this is your first time logging in, make sure you’ve completed our one-time activation process. Click here for activation instructions.

      Note: Attending a telehealth session does not mean your portal is activated. You’ll still need to activate and log into your portal to reach our support team.

    • Please make sure you've tried the following troubleshooting steps before continuing:


      First time logging in?: Make sure you've activated your account — attending a telehealth session does not mean your portal is activated. Click here for activation instructions.


      Forgot Password      : Try using the "Forgot Password" option and check your Spam or Junk folder if you don’t receive a recovery email. If nothing arrives, you may have signed up with Google and will need to use “Sign in with Google” to access your account.


      Clear Browsing Data: Try clearing your browser's cache and cookies, then attempt to log in again. You can also try using a different browser or an incognito/private window.


      Signed up with Google?: Use "Sign in with Google" instead — the "Forgot Password" option will not work for Google-linked accounts.


      2-Step Verification (2FA): If you're enrolled in two-step verification (2FA) but didn't receive a code,make sure that your phone is able to receive messages and that the Grow Therapy number (607) 678-2149 isn't blocked. Click here for two-step verification troubleshooting tips.

       

      Recovery Code: If you previously saved a recovery code, try using it as an alternative login method.

    • Before continuing, please confirm:*
    • Identity Verification - Start 

    • Identity Verification

      To help you regain access, we'll need to confirm your identity. Please fill out this section using the information linked to your Grow account.
    • Are you using an insurance plan associated with Kaiser?*
    • Which Kaiser entity is your plan associated with?*
    • Do you have Medicare, Medicaid, or any of the following plans? (Medicare, Medicaid, Medi-Cal, TennCare, Dual Complete, D-SNP, Molina, WellCare, Humana Gold Plus, Aetna Medicare, Dual Access, Dual Options, Meridian, Amerigroup, Centene, Health Net, Wellpoint)?*

    • NOTE: If you are submitting this form on behalf of a minor as their guardian, please enter the minor's information below and include your ID when prompted.

    • Is this a MFA (Multi-Factor Authentication) related lockout?*
    • Did the SMS verification code arrive on your phone?*
    • Can you access your backup recovery code?*
    • Have you attempted to sign in using all authentication methods on your account?*
    • Date of Birth*
       - -
    • Format: (000) 000-0000.

    • NOTE: The government-issued ID provided must match the account holder's information. Submissions with another person's ID, including providers, cannot be accepted.

      The only exception is when a guardian is completing this form on behalf of a minor.
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    • End - Contact Information (New) 
    • End - [Support Pathway] 
    • Start - Insurance Verification Questions 

    • Insurance Verification

      Please provide the insurance details associated with the patient's current coverage to help us complete the verification process.
    • Patient's Date of Birth*
       - -
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    • End - Insurance Verification Questions 
    • Start - Login to Portal PSA 

    • In order to help with your request, we'll need you to log into your Grow portal.

      If you're unable to access it, let us know below so we can help.

    •  

      Click here to log into your Client Portal.

    •  

      Click here to log into your Provider Portal.

    • End - Login to Portal PSA 
    • Start - [Lockout Pathway] 

    • Need help accessing your account?

      To get help logging in, we'll need to verify your identity first.

    • First Time Logging In? Make Sure to Activate Your Account First

      If this is your first time logging in, make sure you’ve completed our one-time activation process. Click here for activation instructions.

    • Have you previously asked for your Grow account to be deleted or removed from our system?*

    • ⚠️ Note: If your account is active and experiencing login issues, submitting this form may delay resolution. Unless you have explicitly requested a Grow representative to deactivate your account, your account is considered active. 


      If your account is currently active with Grow, please       click here to access the Lockout Form to complete your idenitity verification to ensure we can support you quickly in restoring access to your portal. 

    • ⚠️ Action Needed: Completing the Lockout Form linked below is a required step for identity verification and to regain access to your portal.

      We cannot provide further assistance until this form has been submitted.

    • Click the URL below to access the Lockout Form:
      growtherapy.jotform.com/grow-support/lockouts

    • End - Lockout Confirmation [Lockout Pathway] 
    • Start - Contact Information 

    • Contact Information

      Please provide your contact information below. If you have an account with Grow, please enter the email and phone number associated with your account.
    • Format: (000) 000-0000.
    • Browse Files
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      Cancelof
    • End - Contact Information 
    • Lockout Form 

    • Having Trouble Accessing Your Portal?

      This form is for users experiencing login or lockout related issues. Once your identity is verified, our team will follow up to help you regain access to your account.

    • How our team will be contacting you

      Monday - Friday 9 am to 8:30 pm EST: Our team members will be giving you a call back from 361-326-3912 to help you regain access to your account

      Outside of Business Hours and Saturday to Sunday: Our team members will be reaching out by email.

    • First Time Logging In? Make Sure to Activate Your Account First

      If this is your first time logging in, make sure you’ve completed our one-time activation process. Click here for activation instructions.

      Note: Attending a telehealth session does not mean your portal is activated. You’ll still need to activate and log into your portal to reach our support team.

    • If your account was created with a Google login, use the "Sign in with Google" option to access your portal.

      Note: The "Forgot Password" option will not work for accounts linked with Google.

    • Please make sure you've tried the following troubleshooting steps before continuing:


      First time logging in?: Make sure you've activated your account — attending a telehealth session does not mean your portal is activated. Click here for activation instructions.


      Forgot Password      : Try using the "Forgot Password" option and check your Spam or Junk folder if you don’t receive a recovery email. If nothing arrives, you may have signed up with Google and will need to use “Sign in with Google” to access your account.


      2-Step Verification (2FA): If you're enrolled in two-step verification (2FA) but didn't receive a code,make sure that your phone is able to receive messages and that the Grow Therapy number (607) 678-2149 isn't blocked. Click here for two-step verification troubleshooting tips.
       
      Clear Browsing Data: Try clearing your browser's cache and cookies, then attempt to log in again. You can also try using a different browser or an incognito/private window.


      Signed up with Google?: Use "Sign in with Google" instead — the "Forgot Password" option will not work for Google-linked accounts.

      Recovery Code: If you previously saved a recovery code, try using it as an alternative login method.

    • Before continuing, please confirm:
    • Identity Verification - Start 

    • Identity Verification

      To help you regain access, we'll need to confirm your identity. Please fill out this section using the information linked to your Grow account.
    • Are you using an insurance plan associated with Kaiser?*
    • Which Kaiser entity is your plan associated with?*
    • Do you have Medicare, Medicaid, or any of the following plans? (Medicare, Medicaid, Medi-Cal, TennCare, Dual Complete, D-SNP, Molina, WellCare, Humana Gold Plus, Aetna Medicare, Dual Access, Dual Options, Meridian, Amerigroup, Centene, Health Net, Wellpoint)*

    • NOTE: If you are submitting this form on behalf of a minor as their guardian, please enter the minor's information below and include your ID when prompted.

    • Is this a MFA (Multi-Factor Authentication) related lockout?*
    • Did the SMS verification code arrive on your phone?*
    • Can you access your backup recovery code?*
    • Have you attempted to sign in using all authentication methods on your account?*
    • Date of Birth*
       - -
    • Format: (000) 000-0000.

    • NOTE: The government-issued ID provided must match the account holder's information. Submissions with another person's ID, including providers, cannot be accepted.

      The only exception is when a guardian is completing this form on behalf of a minor.
    • Browse Files
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      Choose a file
      Cancelof
  • Submission Date (Hidden)
     - -
    • Identity Verification - End 
    • End Lockout Form 
    • Should be Empty: